1. General principle

The products sold are mystery packages sold as is, with random contents accepted by the customer at the time of purchase.

No refunds will be issued for:

• Content dissatisfaction

• Low value products

• Defective items contained in the package

2. Accepted cases

A refund will only be granted in the following cases:

• Package not received (carrier confirmation required)

• Shipping error

• Package arrived damaged before opening (photos required)

3. Procedure

All requests must be sent within 48 hours of receipt to:

Mysterebox@outlook.com

With :

• Order number

• Pictures of the package

• Precise description of the problem

4. Terms and Conditions

If the refund is accepted:

• It will be done within 14 days

• Using the same payment method